This Client Feedback Policy governs allservices rendered by Sticlazuro Limited, located at 5-9Main Street, GX11 1AA, Gibraltar (hereafter referred to as "theCompany"). This protocol is a fundamental component of our ServiceAgreements.
Sticlazuro Limited is committed to addressing all client concerns withefficiency, impartiality, and transparency.

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Clarification of "Feedback"

"Feedback" denotes anyexpression of discontent regarding an action, judgment, oversight, or servicedelivered by the Company. Such discontent may stem from the conduct of ourpersonnel or the performance of our operational systems and procedures.

Objective

The purpose of this policy is toestablish a structured process for managing client feedback promptly,systematically, and transparently, within a defined timeframe. This process isdesigned to enhance and refine the quality of services we provide to our clientele.All information pertaining to client feedback will be treated with the utmostconfidentiality.

Submitting Feedback

Clients may submit their feedback viaelectronic mail or postal mail using the following contact information:

• Email: info@sticlazuro.com
• Postal Address: Harju maakond,Tallinn, Nõmme linnaosa, Pärnu mnt 388b, 11612

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We recommend that feedback be submittedin written form to ensure clarity and precision in the articulation of theissues raised.

Essential Feedback Components

To facilitate the effective processing offeedback, clients are requested to provide the following information:

• The legal name of the businessentity and the full names of its authorized representatives.
• A detailed account of thecircumstances giving rise to the feedback.
• A clear statement of the desiredresolution or action from Sticlazuro Limited.
• Any supporting documentation orevidence relevant to the feedback.
• Preferred contact method forSticlazuro Limited to communicate with the client.

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Feedback Resolution Process

During the review of submitted feedback,we may contact the client to request supplementary information orclarifications.

We endeavor to resolve all feedbackexpeditiously, with a target resolution timeframe of no more than 30 businessdays. Should a resolution within this timeframe prove unattainable, we willissue an interim response, delineating the reasons for the extended processingperiod and providing an anticipated date for the final resolution.